Quick & Dirty: the most frequently asked questions at a glance
What are the opening hours?
Visitors in possession of an Early Entry or VIP ticket will gain entrance to the event at 9 a.m.
All other visitors with normal admission passes will be able to enter at 10 a.m.
Standard day- and weekendtickets: Saturday, 10:00 am – 6:00 pm and Sunday, 10:00 am – 5:00 pm
VIP-Tickets, Early Entry Tickets: Saturday, 9:00 am – 6:00 pm and Sunday, 9:00 am – 5:00 pm
What does Early Entry Ticket mean?
An early entry ticket allows you to enter the event one hour before general public entrance. So at 9 am instead of 10 am. There are Early Entry tickets for day passes and weekend passes.
I can’t finde the email with my ticket. What can I do?
If you are unsure that your order got through, you can’t find the email with your tickets, you eventually deleted that email or you misspelled your email address, please use the contact form to reach the Eventbrite customer support over this site.
=> klicke auf Teilnehmer (click on Attenting the event) => Bestellverwaltung (Managing your order) => Ändern von Ticket-/Bestellungsdaten (changing ticket/ order information) => Ich brauche weitere Hilfestellung (I still need help) => Hier dann die entsprechenden Felder inkl. Nachricht ausfüllen. (fill out all the fields and write a message)
Do I get a wristband at the entrance?
VIP ticket holders will get a wristband at the entrance, weekend ticket holders won’t get a wristband.
Weekend ticket holder will need to scan their ticket on Saturday and on Sunday.
Can I bring my child with me?
Yes, children can be brought along. There is no age limit to attend the event.
Children between the ages of 0 and 5 years have free admission. A normal entrance ticket is required for children aged 6 and over.
There are no separate entry / VIP and / or early entry tickets for children.
The child does not have access to photo shoots, meet and greets or the platinum VIP area on the stage without a separate ticket. A separate ticket is required for this. The legal guardian must ensure that the child is supervised accordingly during the photo shoots or meet and greets.
A visitor must be at least 16 years old to attend the event without an adult accompanying person. The ID must always be carried and must be shown if necessary.
Are refunds possible?
Purchased tickets are non-refundable. This applies to all entrance, VIP, photo shoot, autograph and other extra tickets. In the case of a guest cancellation there will be no claim for refund for entrance and VIP tickets. Purchased photo shoot / autograph / meet & greet / diamond pass tickets for the corresponding guest will of course be refunded automatically to the account they were bought with.
Do I have to print the ticket?
Yes, please print your tickets and bring them with you as it will be scanned at the entrance to the show. Attention: the QR code can only be scanned once. The ticket will be devalued after scanning. Please refrain to post your ticket online before the event.
Is it a problem, if the name on the ticket does not match my own?
It’s fine. The tickets are not personalized and the name on the ticket does not have to match your own. Should there be tickets where it matters, like Meet & Greet tickets, we will inform you beforehand.
Are there different entrances for Daily, Weekend and VIP admission tickets?
Yes, we’ll install different entrances for the different categories. You can find the positions for them in advance online or on signage on site.
Where can I get my VIP bag as a VIP ticket holder and how can I redeem my VIP vouchers?
If you’re a VIP ticket holder, you will receive your VIP bag with all items when you enter the venue at the entrance. You will find your vouchers in your bag.
All VIP ticket holders receive an autograph and/or photo shoot voucher according to their ticket category. You can redeem it for your favorite star guest on Saturday or Sunday. Please note the fixed photo shoot slots for every star guest.
There will be special labelling if there are any exemptions of star guests from this ticket category. No cash payment of the vouchers possible.
I have a certificate of disability with the endorsement B – what about my carer?
Visitors with a certificate of disability with the endorsement B need a normal admissions ticket for the event, the carer receives free admission. The certificate must be presented at the entrance and needs to include the B. The carer may however not accompany the disabled person into the photo shoot area, to Meet & Greets or use the VIP seats at the panel. They need a ticket of their own to use these services.
When are the photo shoots and autograph times?
Every star who offers official photo shoots has at least one fixed photo session per day. The relevant dates can be viewed online and on site in advance. Selected stars can also have several appointments at different times (slots), which must be selected when purchasing the ticket. Changes to these schedules are always reserved; due to delays time differences are possible. There is no entitlement to a photo shoot at a certain time, even if the dates were published in advance. All photo shoots take place during opening hours.
The times of the respective photo shoots will be communicated on our website and social media shortly before the event. The times specified in the standard tickets are only a placeholder.
The autograph tickets can be redeemed at the tables of the stars during the day. There are usually no fixed autograph times. If there are stars with fixed autograph sessions, this will be communicated in advance and on site. Subject to changes.
Only cash or a ticket to be scanned is accepted at the tables.
More info in our FAQs.